I relocated this past May, 2022, to Lubbock, Tx from Virginia. The Honda place in Virginia did not have a part I needed for my 2016 Honda Civic, but you guys had it IN STOCK! I had my State inspection & new part put on with my 1st visit. Great job! Then I needed an oil change last week January 2nd, 2023! It was quick & efficient & cost was reasonable @ 62.22 with tax!! Thank you! GOOD JOB ON ALL!
Thank you. Dean and all the rest of the guys in the service department for taking excellent care of my 2019 Honda & a great report that it is in great shape! I would recommend you to anyone!
Great customer care. David Hendrix helped us out even picked us up from the Air Port. Got a great deal on the exact car we wanted, easiest purchase I have ever made. Service after the sale was fantastic. It is very apparent that Mr Brown focus‘s on customer satisfaction as well as service after the sale. 5 out of 5 for customer care, 5 out of 5 for delivering such a great buying experience and 5 out 5 for how professional, honest and military supportive that Mr Browns staff was. Highly recommend!!!!
Deanndra found my dream car and gave me more than what I even wanted (the vacuum in the car was like icing on a perfect cake!). She has helped many of our friends and is very professional and knowledgeable. It was the easiest car purchase I have ever made.
Loved my experience with Deanndra! She was a knowledgeable salesperson and helped me find my perfect ride!!! I told her what I wanted and she called me as soon as the truck pulled up. You just can’t beat her customer service! Never once did I feel pressured, and she went above and beyond.
Visiting family in Lubbock and needed my oil changed. I received great service entering the service center. I was shocked how quick they got my oil changed! Very reasonably priced as well. I will be back 💯
Deandra was amazing to work with. She was patient and worked hard to get us approved! She let us take our time on deciding on the perfect vehicle for us and our family! She has definitely made life long customers out of us!
The most quick and easy experience I’ve ever had with a dealership. The only dealership I dealt with that won’t force add ons to buy their vehicle. Will return for another vehicle.
First of all, I am a die hard Honda car owner, and I thoroughly enjoy driving my car. Secondly, Dean L. was my service advisor and he is very professional and informative. Thirdly, Terry, the cashier in the Service area, I have known him for as long as I have driven a Honda, and that has been years. Terry is the kindest person, always trying to help keep me informed of what was charged to me and why. He is professional, but he talks to me like he really cares about me and my car. I enjoy seeing him when ...
Dee was an awesome salesperson! Very helpful, super knowledgeable, and easy to work with. She made the process quick and painless! She went above and beyond even after the sale was a done deal. I love my new 2021 Honda Civic EX more than I thought possible! Financing was a breeze, and I got a fair price on my trade in.
Thanks, Blake and Emilio! It was a great experience working with you guys to get this girl her car! Blake, you defined customer service from the first call until we drove off. Hope you enjoyed your snocone!
Super friendly, knowledgeable, Polite, helpful, met us at the door! We called ahead because we came from out of town. We really appreciated that he had the car ready for us to test drive when we arrived.The easiest car buying experience ever, for me!
great sales people, excellent customer service,
Blake Silvas gave us 100% of his attention thru our entire purchase. This young man was pleasant, courteous, attentive thru the entire process. Blake’s customer service is worth any small difference you might find. There was no up-selling or forced add ons thru the process. Blake chased down the vehicle we had our minds set on. Mr. Brown should be proud to have Blake as an employee!
Great place! New Honda's and GMC's and a very nice selection of preowned vehicles
always very nice and fast
My husband recently purchased his dream car from Frank Brown Honda, a 2019 Civic Type-R, and from the very first phone call to the final handshake we had the best car buying experience ever! Blake really took care of us, and the entire crew was as nice and welcoming as can be. We left feeling like we had genuinely been cared for, and if we ever purchase another Honda in the future it will most definitely be from these folks. Thank you so much for your professionalism and kindness!
I just moved to the area and have a 2016 HRV-EX. Out of nowhere when I was out of town I had lights show up on my dash that were all related to the parking brake system and I was so worried because I was an hour away and it was a holiday. I showed up and didn’t have an appointment, not feeling well and on crutches. They were ALL SO NICE and VERY HELPFUL. They drove me home and not too long afterwards they called and let me know that everything was actually okay with it and explained EVERYTHING ...
Matthew Crasta was very helpful in helping me make a decision on buying my new vehicle. My son also bought a Honda 2019 CRV and recommend Mr. Crasta.Thank you.
I always have great service. thanks to Tony!
Bought a Honda Civic from Frank Brown on Friday. This was the best car buying experience I have had. They did not pressure me to buy, answered all my question, and showed me several models as I was not entirely sure of what I wanted to buy. I highly recommend them if you are looking for a car.
Frank Brown Honda rep Dan was very helpful, willing to work with us on pricing, and transparent in his dealings. Very much appreciate his help in leading our new CRV
Yesterday was my first day buying a car! Ricardo helped me all day long and was honest and helpful in getting the payment affordable! 10/10 recommend
I have had two Hondas both civics, and I haven’t had to take them in but three times and each time Rudy provided excellent customer service, keeping me posted on the progress. The cars came back to me repaired and working well, in a very timely fashion. Would not hesitate to take my Hondas back to them.
Great place to do business. Sales Dept has more than fair prices, Service Dept is top notch. They take extremely awesome care of you and fix your car right the first time. We get all of our vehicles at Frank Brown GMC Honda and have them all Serviced there too.
Phil Richardson is the most knowledgeable car salesperson I know. He helped me when I purchased my new Honda CRV. He is so friendly and fun, too! I highly recommend him to all my friends and family.
We Had an oil changed for our CRV and we had an awesome experienced.service was done in less than 1 hour.will definitely comeback.
Frank Brown’s was very polite, honest, and helpful with setting us up with a car. Shout out to car dealer “Ricardo” for helping us out!
We had really good experience with Frank Brown Honda. We were in and out in about 3 hours. Dan Bryant worked hard to get us what we wanted for our trade as well as making the negotiations smooth. Very little back and forth haggling over the price. This is the second time we have had this experience with Frank Brown.
Awesome experience! Ricardo is very easy to work with and made buying a new vechicle almost effortless. He is very dedicated to customer satisfaction, and stands by what he says.
My husband and I went in to talk to Ricardo Alegria. He was very open and honest. He was very helpful and got everything done very efficiently. We have already referred family members to him and he has successfully helped them as well. Thank you Ricardo, we will keep referring your way!
Went to Frank Brown looking for a used car I saw on their inventory. Was helped by Blake Silvas, who was honest and upfront about the condition of the cars and such and did not try to force a sale on me. Loved his patience and honest approach. especially in an industry notorious for "tactics" to offload inventory; this was a refreshing and welcome change. Though the sale did not go through, I'll certainly look to do business here should an opportunity arise in the future.
Muy buen servicio al cliente me trataron muy bien muchos hablan español y te pueden Alluda yo recomiendo a Ricardo alegria me trato muy bien
I find the dealer to be really great in helping people get the right car at the right price. And the employees are also very cooperative.
I'm now on my third Honda from Frank Brown automotive and I have never been more happy with my choice than I was today. I have an issue with my car that I did not know how to fix, did not think I could afford to fix , But took it in anyway. And was so pleasantly surprised when the service department figured out how to fix my problem with that charging me anything. I've been having a really tough time this past month through all sorts of trouble's and did not think I could handle one more ...
I've always received good service from Frank Brown. Rudy Cisneros has been very courteous and helpful and understands that most of the time I do the maintenance on my Ridgeline, but have had them do heavier maintenance like transmission and rear-differential fluids. Their courtesy van driver knows the city and will quickly pick you up or get you where you need to be. The same gentleman has been the cashier for as long as I can remember and is always friendly.